Support
2026-11-03
Contact
Email cheret@mayu.party with your app version, device model, what happened and when. Do not send passwords, verification codes, card details, or confidential photos and text.
Missing tickets
Sign into the same cheret account used for the purchase, then choose Restore purchases (Check payment on the web) in Account. Reopen the app on a stable connection.
Creation is taking too long
Open the same work from your library to check its status. If the result is unknown, follow the on-screen guidance rather than repeatedly starting new paid work.
Delete your data
Delete works in the library, or choose Delete account and posters in Account. Google or passkey reauthentication may be required. If you cannot access your device, email support.
Request a refund
For unused web tickets, request a refund within 7 days of purchase by emailing cheret@mayu.party with the purchase date and transaction ID. Used tickets are reviewed individually for faults or duplicate charges. Request store refunds through the relevant store. Uninstalling does not request a refund.